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TERMS & CONDITIONS

 

FULFILLMENT/SHIPPING POLICY

 

Standard Shipping is $7.5 flat and estimated delivery is 3-8 business days from order placement.

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We offer FREE shipping for purchases over $250.

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Priority Mail is $9.59 flat and estimated delivery time is 1-4 business days from order placement.

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We only ship within USA and do not ship internationally. Local delivery/pick up service is also not available.

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Potential delays are due to high volume of orders or postal service problems that are outside of our control. For any concerns, please contact customer service at (408) 386-6001 or email ronnaoskin@gmail.com .

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REFUND/RETURN POLICY

 

As part of our commitment to you, all purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any of the products you have purchased at ronnaoskin.com, you may return them within 30 days. If your product is outside of the 30 day return policy window, please feel free to contact customer service for further assistance. Your satisfaction is our top priority. Note: If your order arrived damaged or defective, please bypass the instructions below and contact us at customer service by calling (408) 386-6001, Monday through Friday, 10 AM – 6 PM PST.

 

Return Instructions- 4 Easy Steps
Before shipping your return we recommend that you review our entire return guidelines below

1. Email us at ronnaoskin@gmail.com . Please include your order number and a list of the item(s) you’d like to return.
Contact us via phone by calling (408) 386-6001, Monday through Friday, 10 AM – 6 PM PST.

2.Include all parts, pieces, printed materials, and accessories, along with the product’s original packaging.
3. If you still have it, please include a copy of your packing slip.
4. Mail your return to:

 

Rowena Pascual

620 E Maude Ave. #306

Sunnyvale, CA 94085

 

You are responsible for return shipping charges. To ensure that we receive your return, we recommend using a method of shipment with tracking and insurance.

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  • Customers are responsible for return shipment charges.

  • We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.

  • Customers must return their item(s) within 30 days of receipt of their order, unless otherwise noted on the product’s detail page.

  • Returned products are subject to inspection by our staff. All parts, pieces, printed materials, and any original product packaging must be returned. Please do not return empty products. Products must be more than 50% full.

  • Returns that do not meet the return policy criteria will not qualify for a refund and may be returned to the customer or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment.

 

Returns will be processed and approved credits issued within five business days of receipt.

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For Privacy Policy please click HERE.

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